Refund policy

Refund Policy

At Kalipso, customer satisfaction is important to us.

Returns

Due to the nature of food products, we are unable to accept returns of opened tea or coffee products.

Products must be unopened, unused, and in their original packaging to be eligible for a return.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the product and packaging.


Refunds

Once your return is approved and received, refunds will be issued to the original payment method.

Shipping charges are non-refundable unless the error was made by Kalipso.

Non-Returnable Items

Opened tea products

Opened coffee products

Items marked as final sale